I've been charged twice

For recurring subscriptions, we have safeguards in place to help prevent duplicate purchases while an active subscription is already on your account.

If you’ve been charged twice despite these safeguards, please contact our support team and provide the relevant payment details. We’ll review the charges and help resolve the issue.

With one-time payment methods, duplicate purchases are possible because these payments are processed by external providers and do not automatically prevent you from purchasing another subscription.

If you've accidentally purchased more than one subscription, please contact us. Where possible, we can merge or extend the subscriptions so you receive the full value of the payments made.

Please note that not all one-time payment transactions are eligible for a refund, depending on the payment method and the payment provider's policies.

What to send us:

• The email address associated with the account
• Proof of both transactions — receipts, transaction IDs, or a statement showing both charges
• The dates and amounts

We’ll combine the two into a single subscription with the correct end date. If you’d prefer a refund for the duplicate charge, we’re happy to check this for you. Refund availability can vary depending on the payment method used. Just let us know which option you’d prefer, and we’ll take it from there.

To avoid it happening again: change your plan through Manage Subscription rather than buying a new one, and wait for the payment confirmation before trying again if a payment appears to fail.