The Tinker
Troubleshooting
16 articles in this folder

I can't reach PixelChat at all

Created by S G, Modified on Wed, Sep 23 at 5:23 PM by S G

Your ISP or network may be blocking us. Some providers, workplaces and schools restrict sites they don't recognise, and some countries restrict foreign sites.

Try:

  • A different network — switch between Wi-Fi and mobile data
  • A VPN set to another country
  • A different browser
  • An Incognito window
  • Clearing your browser cache
  • Updating your device — an outdated OS or browser can fail on our security requirements
  • Checking for antivirus, firewall or parental-control software

"403 Forbidden" usually means a firewall, ISP or parental-control restriction. A VPN or an Incognito window will tell you quickly whether that's it.

If the site loads but images don't, see article 4.8.

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