Signing in on the Android app isn't working

First, confirm the website works. Go to pixelchat.ai in a browser and sign in. If that works, the problem is specific to the app.

Update the app. Sign-in problems are very often caused by an outdated version. Update PixelChat from the Google Play Store.

You can see the current web version number at the bottom left of the side menu on the app.

Back up any drafts first. Character drafts are stored locally in the app, so reinstalling loses them. See article 5.8.

Clear the app's data:

1. Press and hold the PixelChat icon
2. Tap the (i) info icon
3. Select Storage
4. Tap Clear Data and Clear Cache
5. Reopen and sign in

Set Chrome or Firefox as your default browser. Sign-in opens briefly in your default browser to complete authentication, and some browsers break that step. If it still fails, temporarily disable other browsers so nothing else can intercept it.

If the code page looks wrong, tap the three dots at the top right of the browser and choose Desktop site.

On iOS, use the website — see article 7.11.