I'm being placed in a queue

Queues apply to free accounts during periods of heavy traffic. They exist so the platform stays up when a lot of people are using it at once — without them, everyone's chats would be affected. Most of the time there's no queue at all; it appears when demand spikes.

Subscribing removes it, and I'm All In includes priority generation, which puts you at the front for responses.

If you're seeing a queue constantly, or you're a subscriber and still queuing, you may be on a cached old build:

• Website: clear your browser cache for all time, then sign in again
• App: update from the Google Play Store

If it continues after that, let us know your tier and we'll check the account.

If you're seeing a queue with no numbers or timer, you're most likely on an older version of the app. Update it from Google Play.