Still need help?

Contact support through the help centre at support.pixelchat.ai.

To get a real answer in the first reply, include:

• The email address on your account
• What you were trying to do, and what happened instead
• The exact error message, if there is one
• Whether you're on the website or the Android app
• A screenshot or short recording

For billing questions, add the transaction date, amount, payment method, and the last 4 digits of the card — never the full number.

For a character or moderation question, add the character's name, greeting, personality and avatar, plus the notice you received.